FAQs

Full Spectrum Hemp Extract Oil

Herbstrong Sports Recovery products are full of the highest quality CBD in the market. Herbstrong CBD is always over 80% CBD. Herbstrong labeling and marketing on the internet says "hemp extract" instead of the verbiage "CBD" because of marketing restrictions. Our product IS in fact, sourced from the FULL hemp plant. It is NOT hemp seed oil. The definition of our product is hemp extract which contains the full spectrum (THC extracted) of cannabinoids and terpenes.

Our Full Spectrum CBD oil is also referred to as "broad" spectrum since it contains all of the cannabinoids and terpenes but the THC has been removed. This term was not relevant when we started Herbstrong, so all of our branding still says full spectrum. We test each batch before creating products and all lab results show "ND" or not detectable otherwise it does not go out to the public. We have active military, professional athletes, and first responders that use our products and are actively drug tested. To date, we have not had someone test positive for THC.

No, Herbstrong full spectrum hemp extract products will not get you high. It does not contain properties with psychoactive effects.

The term "Full spectrum" refers to the Hemp Oil containing all trace cannabinoids and terpenes, which enhances the medicinal benefits of the hemp oil. This is known also as the "Entourage Effect", a synergistic effect of multiple cannabinoids working together.

Benefits of the hemp oil are usually felt 5-25 minutes post-consumption or application, whereas long-term benefits are typically seen after 1-2 weeks of consistent use. If you are not feeling effects, you should use a little bit more day by day until you do feel the effects. We, at Herbstrong can not tell you how much your body needs, however, you may review our testimonials and do your research to find what is best for you. It is very typical to use about 5 drops x twice a day to start and get benefits. Your dose may vary based on size. It is most beneficial to take on an empty stomach. We have received some amazing emails from people finding benefits, if you want give any holistic program a try, you have to be willing to be consistent as all of our bodies are different.

Herbstrong CBD was built on the concept of a STRONG formula for a fair price. We also use FULL Spectrum ( minus the THC, more commonly referred to as BROAD), which means from the plant not isolate. With this type of formula, the batches of raw material ( CBD extract) can vary in flavor and appearance. We do our best to keep the product consistent, but there are times when the flavor and color will be different from your last bottle.

What we do guarantee is that you have a STRONG formula over 80% CBD and natural Cannabinoids. We will provide the most current lab results by request if you email help@herbstrong.com - we test the individual drops and also the raw product. The raw product test will show you the concentration of CBD ( typically it is 85%) the drops test will show the milligrams of CBD and NON-detectable THC.

We do not post our CoA on our website - we prefer to hand-email you the most current information and be able to answer questions you may have.

Many customers want to compare various CBD companies pricing - this is a very common question we are asked. If you read the details below, with the 1000mg bottle as an example - you will have the information you need to make an informed decision. There are lots of beautiful CBD companies out there - we will never bash anyone else - we are just happy that you have found CBD as an alternative!

To further explain - CBD itself - does not have a color or flavor - the strength of our product is not indicated by color or flavor. The raw materials -the plant matter controls the flavor and the color. Most recently, this became an issue when our supplier had to replace our 87% CBD with 94% CBD and the resulting formulas were much lighter in flavor and taste. The ironic thing to those concerned, is that this batch is stronger than your previous bottle.

Also note that the RAW material is over 80% guaranteed - the drops which are in a 15ml bottle will have apx 14ml of MCT and 1g of CBD which will result in apx 4mg per drop of liquid. ( drop not dropper)

Customer service is available during normal business hours if you have any questions!

Product Ingredients

All of our products, with the exception of the topical cream, have 2 ingredients. Full spectrum hemp extract and MCT oil. There are no additions. The CBD content is between 87%-91%. The products are Organic and Vegan with no preservatives or added colors/ flavors. Yes, the pet products are safe for human consumption and the human products are safe for pets. All products are made with the same care.

Please know that you can add your own essential oil to the cream if you want a scent or an extra property.

Purified water, Capric/ Caprillic Triglicerides,Coconut Oil, (Sunflower) Seed Oil,
Emulsifying Wax,Glyceryl Monostearate,
Simmondsia Butyrospermum Parkii (Shea Butter), Stearic Acid,
Cetyl Alcohol, Glyceryl Distearate, Carbomer Optiphen

We recommend use within 2 years. Just make sure to keep your products in a dry, dark, and cool environment to stop any kind of chemical reactions from moisture, sunlight, or heat. Please know that because our MCT oil has no preservatives, the MCT oil will react to light and turn pink. This is the nutrients in the coconut oil reacting to light. This actually has nothing to do with the CBD - see blog post https://herbstrong.com/blogs/news/help-my-herbstrong-cbd-recovery-drops-turned-pink

How to use Herbstrong products?

We recommend a few best ways for taking hemp extract oil: sublingually (under the tongue), Topically, or as an Inhalant (Vaporizing). Also, the 250mg ( Strong Paws) is perfectly acceptable for human consumption as the 1000mg ( Extra Strong) is perfectly acceptable for animal consumption. The 3000mg and 5000mg also contain the same ingredients and is great for people that take higher doses and is also suitable for larger animals.

Place drops under the tongue and let it sit for up to 60 seconds before ingesting.

Recovery Drops - MCT oil and Full Spectrum CBD (dropper = 1ml)

  • The recovery drops can be vaped, but are not marketed as such
  • They can be applied directly onto a sore body part or mixed with your own lotion
  • All of our sublingual drops: 5000mg, 3000mg,1000mg, 2,000mg and 250mg are the same ingredients
  • If you choose to take with food, the bioavailability may be reduced by up to 50%
  • Dosing is measured by single droplet and not full dropper

Here is a brief dosing guide that works the best for the majority of our customers.

  • (1,000mg) - Each drop is roughly 4mg
  • (3,000mg) - Each drop is roughly 6mg
  • (5,000mg) - Each drop is roughly 10mg
  • (250mg) aka Strong Paws - Each drop is roughly 1mg, while a whole dropper is roughly 16.5mg

For general health: 5-15 mg CBD twice daily

For small aches/ pain/ anxiety: 10-20 mg twice daily

For specific pain, injury, anxiety (ailment): 25-40 mg twice daily

For extreme pain/ ailments: 50+ twice daily

Seizures/ Chemotherapy/ Extreme cases: 100+ mg twice daily

As a starter we suggest the 1,000mg Recovery Drops and taking 2 - 3 drops (not a full dropper) twice daily for a consistent week or two. You may increase or decrease accordingly after that. One person could need 1 mg of CBD while another could need 100 mg.

Each person is different and has different tolerances per their specific body chemistry so the amount would depend on you. As always we suggest for medical advice, to contact your primary doctor and get their professional opinion.

Vape cartridge - 500mg/1ml - disposable, 510 universal threading size. Be mindful not to unscrew the mouthpiece when twisting on to the vape battery, There is no glue used - it is threaded on, so please be sure to handle and screw on by holding from the middle body of the cartridge. Herbstrong can not be responsible for improper handling. Usually 3-5 inhales provides desired effect.

Pen Style Battery (new as of 07/19) - Sleek design, just charge and use!

Directions for setting up your vape: (1) To turn the battery on simply press the power button 5 times (press 5 times again to turn off). Blue light blinks to indicate both On or Off. (2) Take your cartridge and remove the rubber from the bottom. Screw the cartridge onto the top of the battery until it is tightly fastened. (3) Hold power button to inhale and enjoy!

To charge your Pen Style Battery - use the mini USB adapter and screw it onto the battery the same way you would with the cartridge. Plug USB into any USB port (power adapter is preferred) and the light will then illuminate a red color, indicating that it is charging. Light will turn green once it is fully charged.

All batteries should be fully charged for best results. If you are having any issues, step 1 should be to make sure your battery is fully charged no matter what model you have. ( takes about 30 min to charge)

Please note that if you heat the cartridge for to long it can eventually start to taste burnt, this is very common with people that are accustomed to the harshness of cigarettes trying to get a thicker "hit" off the vape - this product is light and smooth - it does not need to be harsh to work.

"While there is very little research on cannabis vaporizing, studies over the years have shown that vaporizing does produce fewer carcinogenic compounds than smoking because it is heated but not combusted." Leafly article by Jacqueline Havelka 2017

Defects: Product defect is very rare, however, if you believe your product is defective, please email orders@herbstrong.com within 30 days.

Any issues occurring after 30 days of delivery will not be eligible for replacement.

Recovery Cream - 1000mg of full spectrum CBD in a 50g jar

  • Safe on humans and animals topically
  • About a dime size amount is = 20mg
  • Use a small amount as needed
  • Call or email customer service for more assistance

Shipping/ Tracking

We ship all across the United States. We investigated the laws and sent out test shipments to many countries. At this time we are finding to many seizures and returns when shipping International. It is not in the best interest of our customer to attempt shipments outside of the U.S. although we are working on a solution.

Once your order is "Fulfilled" the system sends an email - however, we are still processing your order at that time, that does not mean "shipped" Please know that once fulfilled it may take 24 hours to leave the warehouse.

If you have not received your order, please check the tracking number sent to you in the shipment email. The tracking information will let you know if the package traveled to you, if it was delivered, or if there is a hold up with the carrier service. As the recipient, you must contact the local carrier ( USPS) directly for the fastest results.

If you chose to upgrade your shipping, this is at your own risk that the post office will deliver within that time frame. Keep in mind that most orders are delivered within 2-5 days all over the country. If an order is late, ask you neighbors if they got your package and contact your LOCAL post office as they will be quicker and more helpful than the general line.

We do not offer refunds for late delivery that was the responsibility of the post office or other carrier. Once we turn over the package, it is out of our control. No compensation will be offered for issues with shipping after the package left our hands or as a result of customer error ( such as wrong address placed by customer).

We have a pretty quick and efficient shipping time for all customers. Our shipping department is in operation from Monday - Friday. Any order that is placed after 9 AM (PST) will be processed the following working day. Orders done on Friday, Saturday and Sunday are processed the following Monday. Please expect additional processing times on orders that are placed during Holidays, Sales, and non-working days (i.e. weekends).

After an order is received, it is then processed and packaged before it is shipped. Processing times range from 2 - 5 business days. During this time you may receive an email or SMS notification that your order has shipped - however the order has been processed "for" shipping and may not have actually been shipped.

Once an item it done processing - it will then be handed over to the mailing courier that you select at checkout. Tracking is usually updated in real time as the order is being shipped.

  • First Class Shipping is approx 2 - 5 business days (depending on location)
  • Priority Shipping is approx 1 - 3 business days (depending on location)
  • Priority Express Shipping is approx 1 - 2 business days ( depending on location)

Herbstrong provides FREE First Class Shipping on order over $100. Upgrade shipping at your own risk.

If you have a package which says "delivered" or is MIA, these are the steps to file a claim.

Please reach out to orders@herbstrong.com right away as we do have a system in place on our end as well.

Part of our process is that you will need to provide us with your claim number after following the link below.

https://www.usps.com/help/claims.htm

If your product arrives damaged or there is product missing as a result of the carrier mis-handling, it is important that you keep the original packaging. Please notify us at ss@pure1naturoils.com within 7 days so that we can assist you. It is helpful if you take a picture to send in the email - but do make sure to keep the original packaging for the claim, as the carrier will demand to inspect it as part of their own process. Our customer service team will be happy to assist you from there.

Return Policy

We do not guarantee specific results from Herbstrong products, just the high quality. We do not issue refunds or exchanges for claims of not getting specific results. The testimonials and reviews about Herbstrong are 100% real experiences, but each person has a different set of circumstances. Always see a health professional if you have a chronic issue.

If any products arrive damaged, broken or part of your order is missing. You must notify Customer Service within 7 days of delivery, email ss@pure1naturoils.com. Please take a photo if there is damage. The shipping carriers ask us to provide proof for our claims. Once this is done, the customer service team will follow up with next steps.

In regards to shipping refunds, we already offer free shipping on orders over $100 - if you choose to upgrade, that is a risk you take with the carrier and is beyond our control. Please do not ask for a refund on shipping related costs that are out of our control.

In the event that you wish to cancel an order already en route, you may "Return to Sender" by writing this on the outside of the UNOPENED package and giving back to the postal service. Your card will be credited upon the receipt of the product.

We do not accept opened or used product back for any reason.

No, unfortunately we can not promise or guarantee the results an individual will have. We recommend each person do their research by browsing scholarly articles and talking to others. There are also lectures and personal stories on YouTube which make it very user friendly to learn. We know that Full / Broad spectrum CBD is helpful to the majority of people and animals, but everybody is different. We all have different body chemistry, tolerances, outside factors, and allergies. It would be irresponsible for us to make any guarantees or promises.

We do offer the highest quality and the fairest pricing to our ability, but we do not guarantee you will have specific results.

Orders & Billing

Whoops! We're sorry for the hassle. Please email ss@pure1naturoils.com and we'll get it sorted right away. Please be aware that we answer emails in the order received and due to high volume, it may take roughly 24 hours. You are very important to us and we do make sure to answer each email and return each phone call, please bear with us.

If an item arrives damaged, please reach out immediately ( within 3 days) so we can ship you a replacement asap! The best contact method for the fastest response is to email ss@pure1naturoils.com - Please include a photo of any damage. We need to keep record of issues that occur, we hope you will help us improve as we grow!